Senior Management
3 categories · 38 skillsExecutives, directors, heads of institutions and owners of established organisations who set direction for a whole organisation or function: AI strategy and investment, AI governance, and organisation-wide transformation.
AI Governance, Risk and Ethics11 skills
Writing AI use policies18 books
Designing AI governance frameworks17 books
Assessing AI regulatory obligations11 books
Building stakeholder trust in the organisation's AI use10 books
Disclosing AI use to customers and the public9 books
Managing data protection in AI use8 books
Checking AI systems for bias and fairness5 books
Auditing AI governance and deployments4 books
Setting accountability and human oversight for AI systems4 books
Assessing organisational AI risks3 books
Setting up AI incident and escalation procedures2 books
AI Strategy and Investment16 skills
Assessing organisational AI readiness25 books
Building an organisational AI adoption roadmap19 books
Prioritising AI opportunities18 books
Building a business case for AI investment14 books
Evaluating and contracting AI vendors14 books
Evaluating AI investment proposals13 books
Briefing the board and investors on AI10 books
Mapping AI opportunities across the organisation10 books
Building an organisational AI strategy8 books
Identifying business processes suited to automation7 books
Assessing AI's strategic implications for the organisation6 books
Building an AI technology roadmap6 books
Measuring the return on AI investment5 books
Deciding whether to scale AI pilots4 books
Making build, buy or partner decisions for AI3 books
Running AI strategy reviews3 books
AI Workforce and Organisational Transformation11 skills
Communicating AI adoption across the organisation10 books
Overcoming resistance to AI adoption8 books
Designing an organisation-wide AI training programme7 books
Assessing AI's impact on jobs and skills6 books
Building an AI champions network3 books
Defining your function's remit in AI adoption3 books
Planning workforce reskilling and redeployment3 books
Building an AI capability framework2 books
Building an AI-ready culture2 books
Redesigning roles and team structures for AI2 books
Setting up an AI transformation programme1 book
Middle Management
4 categories · 55 skillsTeam leaders and managers responsible for other people's work, a budget or a unit: managing people, money, stakeholders, change, decisions and the team's use of AI.
Budgets and Business Cases11 skills
Writing business cases and business plans17 books
Writing budget and financial performance reports5 books
Evaluating business cases4 books
Analysing financial performance3 books
Reading financial statements and management accounts3 books
Tracking budgets and analysing variances3 books
Building budgets2 books
Building simple financial models2 books
Explaining financial information to non-finance audiences2 books
Forecasting revenue and cash flow2 books
Preparing cost-benefit analyses2 books
Leading AI Adoption in Teams19 skills
Setting team rules and policy for AI use47 books
Planning a team's AI adoption41 books
Assessing a team's AI readiness and maturity18 books
Making the case for AI adoption to stakeholders16 books
Addressing team concerns about AI14 books
Briefing your team on AI changes13 books
Deciding which team tasks go to AI13 books
Training staff to use AI tools13 books
Measuring the results of team AI adoption11 books
Sharing AI practice across a team10 books
Setting human review points for team AI use8 books
Designing a team AI pilot7 books
Planning team AI skills development7 books
Selecting AI tools and vendors for a team7 books
Coaching and supervising colleagues' AI use6 books
Building shared team prompt libraries and AI tools3 books
Defining your role in leading team AI adoption3 books
Redesigning team processes around AI3 books
Leading responsible AI practice in a team1 book
People Management and Performance19 skills
Preparing performance and difficult conversations11 books
Onboarding new team members8 books
Running team meetings6 books
Writing performance reviews6 books
Planning staff rotas5 books
Planning team members' development5 books
Drafting leadership messages to staff4 books
Preparing feedback and recognition4 books
Preparing one-to-one meetings4 books
Delegating work to team members3 books
Setting performance objectives3 books
Supporting team wellbeing3 books
Writing team working agreements3 books
Checking people decisions for bias2 books
Planning succession and career paths2 books
Planning your team's roles and skills2 books
Building connection and inclusion in remote teams1 book
Reviewing your own management practice1 book
Writing references and promotion cases1 book
Strategy and Leadership Decisions6 skills
Building and testing future scenarios3 books
Communicating decisions and their reasoning3 books
Repositioning a business for an AI-affected market3 books
Identifying and evaluating growth opportunities2 books
Making high-stakes decisions under uncertainty2 books
Scanning the strategic landscape2 books
Professionals and Specialists
46 categories · 690 skillsIndividual contributors doing the core work of a job family or specialist function, from frontline, trades and service roles to clinicians, lawyers, teachers, engineers and analysts.
Academic Writing and Publishing9 skills
Drafting research papers9 books
Communicating research findings to non-specialist audiences6 books
Reporting research methods and results6 books
Responding to peer reviewers5 books
Writing conference abstracts4 books
Building academic arguments2 books
Citing and referencing sources2 books
Writing and revising academic prose2 books
Reporting research progress and impact1 book
Accounting and Audit11 skills
Writing investor and lender reports3 books
Writing management accounts and variance commentary3 books
Designing financial control tests2 books
Performing audit analytical procedures2 books
Preparing audit working papers2 books
Preparing invoices and payment reminders2 books
Assessing AI tools used on audit engagements1 book
Planning audit work on AI-related risks1 book
Preparing cash flow forecasts1 book
Recording and reconciling bookkeeping transactions1 book
Writing audit findings and reports1 book
Agriculture and Food Production9 skills
Diagnosing crop and soil problems2 books
Evaluating crop and input options against trial evidence2 books
Planning crop management and field operations2 books
Writing farm advisory and visit reports2 books
Analysing sensory panel data1 book
Developing food product concepts and formulations1 book
Documenting process trials and factory scale-up1 book
Writing extension materials for farmers1 book
Writing food product and raw material specifications1 book
Architecture, Design and Construction18 skills
Writing site and property inspection reports5 books
Drafting site instructions and contract notices4 books
Controlling construction project documents3 books
Drafting specifications and design schedules3 books
Preparing building regulation compliance documents3 books
Preparing defect schedules and snag lists3 books
Writing construction progress and cost reports3 books
Explaining design decisions2 books
Generating site and interior design options2 books
Handling requests for information2 books
Preparing interim valuations and final accounts2 books
Preparing site analyses2 books
Producing design and property visualisations2 books
Researching materials, products and plants2 books
Keeping site diaries and daywork records1 book
Preparing cost plans and estimates1 book
Preparing tender analysis reports1 book
Writing design briefs1 book
Assessment, Marking and Feedback20 skills
Writing feedback on learners' work9 books
Writing learner progress reports7 books
Writing test and quiz questions7 books
Designing assessments that hold up against AI misuse6 books
Designing competency assessment instruments5 books
Identifying and supporting at-risk learners5 books
Checking the authenticity of learners' work4 books
Writing marking rubrics4 books
Making and recording competency assessment decisions3 books
Planning assessments3 books
Preparing accreditation and quality assurance evidence3 books
Reviewing assessments for validity and fairness3 books
Running marking standardisation3 books
Setting AI-use rules for learners3 books
Designing formative assessment checks2 books
Planning marking and feedback routines2 books
Quality-assuring assessment decisions2 books
Writing assessment briefs2 books
Writing evidence requirement guides2 books
Writing observation records2 books
Bids, Tenders and Grant Applications8 skills
Writing grant applications13 books
Writing tender responses6 books
Analysing tender and funding call requirements3 books
Reviewing lost bids and win rates3 books
Building a bid process and content library2 books
Making go/no-go decisions on bids and applications2 books
Reviewing draft bids and applications2 books
Writing award and competition entries2 books
Casework and Social Care12 skills
Writing court, tribunal and statutory reports5 books
Drafting case correspondence4 books
Preparing needs and risk assessments4 books
Recording and referring safeguarding concerns4 books
Writing case notes and records4 books
Preparing multi-agency meetings and action plans3 books
Researching services, eligibility and referral pathways3 books
Writing care, support and rehabilitation plans3 books
Writing referrals to other agencies3 books
Compiling case chronologies and summaries2 books
Designing case management workflows and templates2 books
Processing intake and triaging caseloads2 books
Client and Account Management13 skills
Planning contact across a client portfolio8 books
Preparing client business reviews7 books
Writing client follow-up and re-engagement messages7 books
Confirming scope and expectations with clients5 books
Writing client onboarding communications4 books
Building account plans and playbooks3 books
Planning and tracking client onboarding3 books
Preparing account renewals3 books
Monitoring account health2 books
Planning account expansion2 books
Researching clients and their needs2 books
Retaining at-risk accounts2 books
Securing client referrals and references2 books
Clinical Assessment and Care Planning25 skills
Synthesising clinical evidence16 books
Drafting care and treatment plans11 books
Interpreting imaging and test results7 books
Evaluating AI clinical tools6 books
Checking medicines for interactions and doses5 books
Finding and appraising clinical research5 books
Setting care and therapy goals5 books
Writing clinical assessment summaries5 books
Assessing clinical risk and readiness for treatment4 books
Generating differential diagnoses4 books
Interpreting clinical guidelines4 books
Weighing treatment options for a patient4 books
Designing triage and intake templates3 books
Drafting case formulations3 books
Selecting and fitting assistive equipment3 books
Tracking patient progress against goals3 books
Designing and grading therapy activities2 books
Integrating AI tools into clinical workflows2 books
Prescribing exercise programmes2 books
Writing clinical protocols2 books
Analysing speech and language samples1 book
Conducting structured medication reviews1 book
Planning nutrition therapy and meal plans1 book
Preparing herd health plans1 book
Vetting imaging referrals and protocols1 book
Clinical Documentation and Patient Communication21 skills
Writing clinical notes18 books
Writing patient education materials17 books
Writing letters and updates to patients and families12 books
Writing referral letters12 books
Checking AI-drafted clinical documentation11 books
Adapting patient information for literacy, language and accessibility10 books
Preparing for patient consultations and family meetings9 books
Writing discharge summaries9 books
Writing clinical letters to other professionals8 books
Preparing consent forms and consent conversations6 books
Writing clinical handovers6 books
Completing procedure and medication records5 books
Preparing for sensitive conversations with patients and families5 books
Summarising cases for team meetings and caseload reviews5 books
Writing clinical assessment and diagnostic reports5 books
Escalating clinical concerns to colleagues4 books
Writing medico-legal and third-party clinical reports4 books
Explaining diagnoses and treatment options to patients3 books
Writing equipment and appliance prescriptions3 books
Planning behaviour-change conversations with patients2 books
Auditing health records and clinical coding1 book
Coaching, Mentoring and Guidance21 skills
Planning coaching sessions3 books
Preparing difficult and behaviour-change conversations3 books
Writing coaching questions and reflection prompts3 books
Writing session records and debriefs3 books
Designing coaching and mentoring programmes2 books
Designing sports and fitness training programmes2 books
Drafting development plans and goals2 books
Researching labour market information2 books
Reviewing client progress across sessions2 books
Writing client updates and check-in messages2 books
Writing coaching progress reports2 books
Analysing athlete and opposition performance1 book
Checking careers guidance for impartiality1 book
Coaching clients on CVs and interviews1 book
Creating nutrition education materials1 book
Mapping career pathways for clients1 book
Monitoring athlete load and readiness1 book
Reporting graduate employment outcomes1 book
Researching client background and development resources1 book
Screening fitness clients and referring on1 book
Writing talent identification criteria1 book
Creative Writing, Design and Media Production27 skills
Writing creative briefs8 books
Managing copyright in creative work7 books
Explaining the thinking behind creative work6 books
Generating creative concepts5 books
Pitching creative work5 books
Assessing stories and scripts4 books
Building mood boards4 books
Developing characters and story worlds4 books
Drafting scenes and chapters3 books
Generating images and design assets3 books
Interpreting client creative briefs3 books
Outlining stories, books and scripts3 books
Reviewing AI-generated creative output3 books
Revising creative drafts3 books
Cleaning and restoring audio2 books
Colour grading images and footage2 books
Composing music and lyrics2 books
Overcoming creative blocks2 books
Planning film and video shoots2 books
Selecting and retouching images2 books
Choosing a publishing route1 book
Drafting game design documents1 book
Editing film and video1 book
Mixing and mastering music tracks1 book
Writing game dialogue and in-game text1 book
Writing garment technical specifications1 book
Writing scripts1 book
Customer Service and Complaints12 skills
Drafting complaint responses14 books
Drafting responses to customer enquiries11 books
Handling difficult customer interactions6 books
Explaining policies and procedures to customers5 books
Maintaining customer case records5 books
Triaging and escalating customer issues4 books
Writing and maintaining knowledge base content4 books
Writing service notices and reminders4 books
Analysing complaints and service quality3 books
Building response templates and tone guides3 books
Designing enquiry and complaint handling workflows3 books
Investigating customer complaints2 books
Data Science and Machine Learning12 skills
Documenting machine-learning models3 books
Deploying and monitoring machine-learning models2 books
Designing machine-learning experiments2 books
Documenting data schemas and lineage2 books
Engineering features for machine-learning models2 books
Evaluating machine-learning models2 books
Explaining model results to non-technical audiences2 books
Exploring data and auditing data quality2 books
Specifying synthetic datasets2 books
Auditing models for bias and fairness1 book
Designing large language model applications1 book
Framing machine-learning problems1 book
Diplomacy and Consular Work7 skills
Preparing briefing packs for official visits and meetings4 books
Writing diplomatic reports to headquarters3 books
Handling consular and visa casework2 books
Planning public and cultural diplomacy programmes2 books
Writing political and economic assessments2 books
Writing trade and commercial reports2 books
Drafting formal diplomatic correspondence1 book
Engineering Design and Analysis19 skills
Comparing design options against criteria8 books
Interpreting simulation and analysis results8 books
Reviewing engineering designs7 books
Generating design options6 books
Writing design rationales6 books
Responding to design review comments and technical queries5 books
Writing calculation reports5 books
Writing technical specifications and requirements5 books
Writing test plans and protocols4 books
Writing test reports4 books
Preparing design basis and front-end engineering documents3 books
Writing commissioning documentation3 books
Writing safety cases and design risk analyses3 books
Documenting control and automation system designs2 books
Maintaining engineering document records2 books
Writing failure analysis reports2 books
Designing robot work cells1 book
Reporting ground conditions and risks1 book
Writing manufacturing process plans1 book
Financial Services and Advice14 skills
Drafting client advice documents2 books
Explaining financial analysis to clients2 books
Researching tax and financial planning rules2 books
Writing financial risk reports2 books
Administering insurance policies1 book
Drafting counterparty and broker communications1 book
Preparing for client fact-finding meetings1 book
Preparing insurance claims documentation1 book
Producing market intelligence briefings1 book
Stress-testing trade rationales1 book
Validating insurance pricing decisions1 book
Writing actuarial reports and documentation1 book
Writing credit memos and loan documents1 book
Writing underwriting risk summaries1 book
HR and Recruitment19 skills
Writing job descriptions and job advertisements8 books
Designing recruitment processes4 books
Preventing bias in AI-supported people decisions4 books
Analysing and reporting workforce data3 books
Assessing the legal risks of AI in HR processes2 books
Drafting offer letters and employment contracts2 books
Evaluating AI tools for hiring and selection2 books
Planning workforce needs and succession2 books
Preparing structured interviews2 books
Screening and shortlisting applications2 books
Writing candidate communications2 books
Writing employee communications2 books
Designing a people analytics strategy1 book
Designing onboarding programmes and materials1 book
Designing performance review frameworks1 book
Drafting HR policies1 book
Running HR compliance audits1 book
Running employee engagement surveys1 book
Sourcing candidates1 book
Health, Safety and Quality24 skills
Writing risk assessments and method statements12 books
Writing incident and near-miss reports11 books
Preparing for external audits and inspections9 books
Investigating incidents and quality failures7 books
Analysing incident and non-conformance trends6 books
Writing non-conformance reports6 books
Writing safety briefings and toolbox talks5 books
Analysing statistical process control data4 books
Preparing quality performance reviews4 books
Writing audit and inspection reports4 books
Designing inspection checklists and test plans3 books
Managing safety documentation3 books
Planning audit programmes and checklists3 books
Reviewing safety documents for accuracy and compliance3 books
Writing quality management system documentation3 books
Writing safety management plans and emergency procedures3 books
Designing clinical governance processes2 books
Writing HACCP plans and food safety documentation2 books
Writing corrective and preventive action plans2 books
Writing hazardous substance assessments2 books
Writing management of change documentation2 books
Writing test method validation protocols2 books
Designing safety training and induction programmes1 book
Writing quality specifications and acceptance criteria1 book
IT Operations, Cloud and Cybersecurity13 skills
Writing post-incident reviews5 books
Writing runbooks and incident response playbooks5 books
Investigating system and security alerts3 books
Drafting IT and security policies2 books
Writing IT service and security communications2 books
Analysing and reporting cloud costs1 book
Analysing threat intelligence1 book
Assessing security threats to AI systems1 book
Planning IT service improvements1 book
Planning cloud migrations1 book
Preparing IT change requests1 book
Prioritising and reporting vulnerabilities1 book
Writing infrastructure as code1 book
Journalism, Public Relations and Crisis Communication10 skills
Writing press releases and media statements10 books
Drafting crisis statements5 books
Preparing for media interviews5 books
Managing communications during a live crisis4 books
Monitoring and reporting media coverage3 books
Pitching stories to the media3 books
Preparing a crisis communications plan3 books
Checking stories before publication1 book
Researching news stories1 book
Writing news stories1 book
Legal Work and Contracts13 skills
Summarising contracts in plain language6 books
Researching case law and legislation4 books
Reviewing contracts for risk4 books
Drafting contracts and contract clauses3 books
Drafting legal advice and correspondence3 books
Explaining legal and regulatory issues in plain language3 books
Maintaining legal matter files and notes3 books
Building case chronologies2 books
Conducting due diligence and disclosure reviews2 books
Extracting key terms and obligations from contracts2 books
Instructing external lawyers2 books
Drafting board minutes and resolutions1 book
Drafting pleadings and court documents1 book
Libraries, Archives, Museums and Records19 skills
Creating catalogue and metadata records4 books
Answering reference enquiries and access requests3 books
Responding to information requests3 books
Applying retention and disposal schedules to records2 books
Designing and auditing library and records workflows2 books
Documenting digital preservation and chain of custody2 books
Quality-checking catalogue records2 books
Researching the provenance and attribution of collection items2 books
Searching and retrieving records2 books
Triaging born-digital records2 books
Writing archival finding aids and descriptions2 books
Appraising records for retention1 book
Compiling literature searches and reading lists1 book
Planning collection development1 book
Planning digital preservation and access1 book
Preparing conservation condition reports1 book
Redacting records for release1 book
Transcribing handwritten historical documents1 book
Writing exhibition labels and interpretive text1 book
Market, Customer and Competitor Research19 skills
Analysing customer feedback9 books
Building competitor profiles9 books
Mapping the competitive landscape7 books
Building personas and journey maps6 books
Conducting desk-based market research6 books
Monitoring market and industry trends6 books
Writing competitive intelligence briefs6 books
Planning research studies5 books
Writing interview and discussion guides4 books
Conducting research interviews and focus groups3 books
Reporting research findings3 books
Synthesising research insights3 books
Turning research findings into recommendations3 books
Analysing survey results2 books
Designing surveys2 books
Monitoring competitor activity2 books
Setting up a competitive intelligence programme2 books
Running usability tests1 book
Testing demand for new products1 book
Marketing and Content23 skills
Writing marketing and advertising copy15 books
Writing social media posts15 books
Checking marketing and public communications for compliance and risk10 books
Writing case studies and brand stories10 books
Writing newsletters9 books
Writing product listings9 books
Editing content to match the brand voice8 books
Planning marketing campaigns8 books
Writing website and landing page copy8 books
Analysing and reporting marketing performance7 books
Designing a content production workflow7 books
Planning content calendars7 books
Writing brand guidelines7 books
Writing marketing emails and email sequences7 books
Writing articles and thought leadership pieces6 books
Writing positioning statements and value propositions6 books
Generating content ideas and story angles5 books
Repurposing content across formats and channels5 books
Writing video and podcast scripts5 books
Planning a content strategy4 books
Managing online community engagement3 books
Testing and improving marketing copy3 books
Segmenting customers for targeted marketing1 book
Mining, Energy and Geoscience10 skills
Writing geological and resource reports3 books
Drafting mine closure plans2 books
Writing energy production performance reports2 books
Documenting geospatial datasets and analysis workflows1 book
Drafting mine plans and feasibility studies1 book
Planning exploration drill programmes1 book
Preparing grid connection applications1 book
Writing mine operations reports1 book
Writing renewable energy site and yield assessments1 book
Writing well and drilling reports1 book
Operations and Process Improvement10 skills
Writing standard operating procedures17 books
Planning capacity and resources5 books
Capturing know-how from experienced staff4 books
Scoping process improvement projects4 books
Analysing processes for waste and root causes3 books
Scheduling appointments and prioritising work queues3 books
Controlling changes to standard operating procedures2 books
Mapping current and future-state processes2 books
Auditing existing standard operating procedures1 book
Implementing process changes1 book
Outreach / Business Development14 skills
Researching prospects and funders7 books
Writing cold outreach messages6 books
Identifying and approaching potential partners4 books
Qualifying and prioritising leads4 books
Writing partnership proposals4 books
Designing outreach sequences3 books
Writing donor and funder communications3 books
Creating client acquisition materials2 books
Defining target customers and markets2 books
Helping exporters enter overseas markets2 books
Managing an opportunity pipeline2 books
Planning business development and outreach2 books
Analysing outreach campaign results1 book
Responding to prospect replies1 book
Procurement and Supply Chain16 skills
Drafting supplier correspondence13 books
Reviewing supplier and contractor performance10 books
Writing requests for quotation and tender documents5 books
Evaluating tenders and supplier bids4 books
Researching and shortlisting suppliers4 books
Writing scopes of work and specifications4 books
Checking customs and trade compliance3 books
Counting and reconciling stock3 books
Managing supply chain risk and disruption3 books
Planning stock replenishment3 books
Reducing excess and obsolete stock3 books
Writing supplier contract renewal briefings3 books
Analysing spend and developing category strategies2 books
Forecasting demand and planning supply2 books
Planning logistics and transport2 books
Preparing shipping and customs documents2 books
Programme Design, Monitoring and Evaluation8 skills
Writing programme progress and impact reports4 books
Designing programme evaluations3 books
Developing theories of change and logframes3 books
Turning evaluation findings into lessons and actions3 books
Conducting programme and service evaluations2 books
Designing programme indicators2 books
Setting up monitoring and evaluation systems2 books
Writing needs assessments2 books
Project and Event Management22 skills
Writing project status reports8 books
Running retrospectives and lessons-learned reviews7 books
Building project schedules5 books
Managing project risks and issues5 books
Drafting project plans4 books
Writing project charters and scope statements4 books
Building event run sheets and call sheets3 books
Escalating project issues and blockers3 books
Estimating project and event budgets3 books
Monitoring and replanning projects3 books
Planning project resources and responsibilities3 books
Writing project and event closure reports3 books
Building work breakdown structures2 books
Designing event programmes2 books
Developing event briefs and concepts2 books
Maintaining project documentation2 books
Planning and running sprints2 books
Planning event logistics2 books
Refining a product backlog2 books
Sourcing and managing suppliers and contractors2 books
Writing change requests and impact assessments2 books
Writing event briefings and attendee communications1 book
Property Sales, Lettings and Valuation6 skills
Writing property listings and marketing copy3 books
Analysing comparable evidence2 books
Writing development feasibility reports2 books
Drafting tenant communications1 book
Drafting valuation reports1 book
Writing landlord reports1 book
Public Policy and Public Services13 skills
Writing public information messages10 books
Writing policy briefs and submissions6 books
Analysing and replying to consultation responses5 books
Designing public consultations4 books
Drafting citizen correspondence4 books
Conducting policy evidence reviews3 books
Drafting policy impact assessments3 books
Writing consultation submissions2 books
Writing crisis situation reports2 books
Documenting economic models1 book
Drafting planning and licensing decision reports1 book
Writing economic commentary1 book
Writing public health surveillance bulletins1 book
Public Safety, Security and Defence25 skills
Preparing operational briefings and handovers7 books
Analysing incident and risk patterns6 books
Writing incident and field reports6 books
Writing intelligence reports6 books
Preparing threat and risk assessments4 books
Analysing investigation evidence3 books
Collecting and grading intelligence3 books
Writing after-action reports3 books
Assessing AI-enabled threats2 books
Assessing digital evidence2 books
Coordinating incident response2 books
Drafting enforcement case correspondence2 books
Preparing prosecution case files2 books
Writing custody and detention records2 books
Writing investigation reports2 books
Building pre-incident plans1 book
Developing military plans and orders1 book
Drafting court applications1 book
Drafting emergency communications to the public1 book
Planning investigative interviews1 book
Planning security patrols and staffing1 book
Preparing to give evidence in court1 book
Profiling cargo, passenger and trader risk1 book
Screening trade documents for discrepancies and fraud1 book
Writing evidential statements and interview summaries1 book
Regulatory Compliance and Risk20 skills
Researching applicable regulations and standards11 books
Preparing regulatory submissions9 books
Responding to regulator queries and investigations7 books
Building a risk register5 books
Monitoring regulatory change5 books
Writing compliance and risk reports4 books
Designing legal, risk and compliance workflows3 books
Drafting compliance policies and procedures3 books
Keeping compliance records and calendars3 books
Preparing investigation plans and reports3 books
Running regulatory gap analyses3 books
Writing regulatory reports and disclosures3 books
Preparing data protection documentation2 books
Preparing product labels to regulatory requirements2 books
Running customer and supplier due diligence checks2 books
Triaging fraud alerts and reporting suspicious activity2 books
Assessing compliance risks and controls1 book
Modelling risk scenarios1 book
Monitoring key risk indicators1 book
Preparing drug safety reports1 book
Research Design, Methods and Analysis27 skills
Analysing qualitative data11 books
Synthesising research evidence8 books
Conducting literature reviews7 books
Designing research studies7 books
Framing research questions and hypotheses7 books
Writing participant recruitment and consent materials6 books
Documenting and disclosing AI use in research5 books
Interpreting research results5 books
Planning appropriate AI use in research5 books
Designing and validating research instruments4 books
Identifying research gaps4 books
Preparing ethics committee applications4 books
Writing and registering research protocols4 books
Anonymising and protecting research participant data3 books
Appraising study quality and certainty of evidence3 books
Assessing the rigour of qualitative research3 books
Managing research data3 books
Screening studies and extracting review data3 books
Transcribing research recordings3 books
Building and analysing text corpora2 books
Choosing statistical tests2 books
Running statistical analyses2 books
Writing field notes2 books
Analysing discourse in texts and talk1 book
Planning and managing fieldwork1 book
Supervising dissertations and theses1 book
Writing clinical trial monitoring and safety reports1 book
Retail, Hospitality and Tourism16 skills
Requesting and responding to customer reviews6 books
Responding to guest enquiries3 books
Writing guest communications from booking to follow-up3 books
Communicating allergen and dietary information2 books
Conducting range reviews2 books
Planning and evaluating promotions2 books
Planning visual merchandising displays2 books
Writing menu descriptions2 books
Writing tour commentaries and visitor guides2 books
Analysing menu profitability and food costs1 book
Drafting product recall notices1 book
Drafting travel itineraries1 book
Evaluating customer experience and loyalty programmes1 book
Personalising client appointments and follow-ups1 book
Planning housekeeping schedules1 book
Preparing product knowledge briefings1 book
Selling and Negotiation12 skills
Writing client proposals16 books
Setting prices and fees9 books
Preparing negotiation briefs8 books
Preparing for sales meetings5 books
Writing sales follow-ups4 books
Analysing patterns across past deals and negotiations3 books
Forecasting sales from the pipeline3 books
Rehearsing sales conversations and negotiations3 books
Comparing negotiation scenarios and offers2 books
Debriefing sales conversations and negotiations2 books
Planning concessions and counter-offers2 books
Preparing responses to objections and buying signals2 books
Software Development, Testing and Product Management18 skills
Reviewing code before merging6 books
Writing technical documentation6 books
Refactoring and optimising existing code5 books
Writing code from specifications5 books
Writing software test cases4 books
Debugging code3 books
Writing product requirements and user stories3 books
Designing CI/CD pipelines and release gates2 books
Evaluating system architectures2 books
Explaining unfamiliar code2 books
Reporting and triaging defects2 books
Reviewing test coverage for gaps2 books
Writing and maintaining test automation scripts2 books
Planning and reviewing feature launches1 book
Planning and structuring documentation sets1 book
Prioritising features for the product roadmap1 book
Reporting software quality and release readiness1 book
Running product discovery1 book
Stakeholder and Change Management8 skills
Mapping stakeholders9 books
Writing change communications7 books
Planning stakeholder engagement and communications6 books
Building stakeholder support for proposals4 books
Handling resistance to change4 books
Managing stakeholder expectations2 books
Assessing change impact and readiness1 book
Measuring and sustaining change adoption1 book
Sustainability and Environmental Management9 skills
Writing carbon and sustainability narratives6 books
Writing sustainability and ESG reports6 books
Drafting environmental impact assessments5 books
Drafting environmental management plans and monitoring reports2 books
Screening sustainability claims for greenwashing2 books
Writing conservation and biodiversity management plans2 books
Preparing ESG data for reporting and assurance1 book
Running double materiality assessments1 book
Scoping and planning ESG reporting1 book
Teaching and Curriculum Design22 skills
Planning lessons and training sessions10 books
Differentiating learning materials for mixed-ability groups9 books
Designing curricula and learning programmes7 books
Making learning materials accessible and inclusive7 books
Communicating with parents and carers6 books
Planning schemes of work6 books
Teaching learners AI literacy6 books
Writing case studies and scenarios for learning6 books
Creating lesson resources5 books
Adapting learning content for new audiences4 books
Building a teaching resource library4 books
Drafting sections of statutory special educational needs plans4 books
Planning work placement programmes4 books
Writing learner support plans4 books
Writing programme review and self-evaluation reports4 books
Designing learning activities3 books
Monitoring placements and apprenticeships3 books
Setting up placements and apprenticeships3 books
Writing learning objectives3 books
Planning practical workshop sessions2 books
Writing explanations and worked examples2 books
Planning early years provision1 book
Town and Transport Planning8 skills
Preparing planning applications and appeals5 books
Summarising planning policy context3 books
Building a planning evidence base2 books
Preparing and reviewing transport assessments2 books
Appraising scheme options1 book
Assessing planning applications1 book
Drafting planning policies and guidance1 book
Interpreting traffic data and transport models1 book
Trades, Maintenance and Asset Management13 skills
Keeping asset condition and maintenance records9 books
Writing fault reports and warranty claims5 books
Writing work orders and job records5 books
Diagnosing equipment faults4 books
Finding technical and service information3 books
Planning preventive and predictive maintenance3 books
Writing inspection reports and test certificates3 books
Writing job quotations and scopes of work3 books
Identifying replacement parts2 books
Planning spare parts stock2 books
Analysing building space utilisation1 book
Analysing failure trends and proposing reliability improvements1 book
Evaluating building technology vendor claims1 book
Translation and Localisation4 skills
Checking and post-editing translations3 books
Localising content for a target market2 books
Managing translation terminology1 book
Preparing for interpreting assignments1 book
Workplace Training and Instructional Design11 skills
Analysing skills gaps and training needs8 books
Writing staff training materials7 books
Designing individual learning and development plans4 books
Reviewing and piloting learning content4 books
Creating job aids3 books
Evaluating training impact3 books
Writing e-learning storyboards and scripts3 books
Building e-learning modules2 books
Evaluating and selecting learning technologies2 books
Planning operational training exercises and drills2 books
Producing course videos, audio and images1 book
All Staff
10 categories · 105 skillsAnyone in paid work or self-employment, whatever their role: the everyday workplace tasks every job shares, such as communication, documents, research, meetings, data and simple automation.
Building AI Assistants, Agents and Workflows9 skills
Designing workflows for recurring tasks70 books
Choosing between chat, agents and automated workflows26 books
Selecting tasks to automate or delegate to AI agents21 books
Setting human review points and limits for agents and workflows16 books
Building automated workflows14 books
Delegating tasks to AI agents6 books
Building custom AI assistants4 books
Testing agents and automated workflows before use3 books
Maintaining automated workflows and agents1 book
Data Analysis and Visualisation13 skills
Cleaning and preparing data8 books
Creating clear charts7 books
Explaining data findings to non-specialists7 books
Exploring data for trends and anomalies7 books
Assessing data quality6 books
Writing data commentary6 books
Analysing performance data4 books
Building simple dashboards4 books
Planning and documenting a data analysis4 books
Writing data reports4 books
Interpreting analysis results and their limits3 books
Defining KPIs and targets2 books
Writing spreadsheet formulas and macros2 books
Desk Research and Document Review13 skills
Summarising documents11 books
Synthesising findings from multiple sources11 books
Evaluating the reliability of sources and claims8 books
Conducting desk research4 books
Interpreting policy and regulatory documents4 books
Comparing document versions3 books
Searching large document collections3 books
Sourcing secondary data3 books
Summarising research and technical papers3 books
Critically reviewing documents and proposals2 books
Getting plain-language explanations of complex material2 books
Planning document reviews1 book
Preparing review comments on documents1 book
Documents and Reports13 skills
Writing board papers and decision memos32 books
Writing performance reports21 books
Writing progress reports and status updates21 books
Writing executive summaries15 books
Editing drafts into finished documents13 books
Writing briefing notes13 books
Planning and drafting reports11 books
Writing handover notes11 books
Keeping documentation up to date6 books
Proofreading documents before submission6 books
Stress-testing drafts before sending4 books
Writing internal proposals4 books
Drafting organisational policies2 books
General Communication13 skills
Drafting emails and letters42 books
Adapting content for different audiences39 books
Keeping drafts in your own voice24 books
Drafting difficult and sensitive messages16 books
Translating documents and messages14 books
Writing team updates and announcements14 books
Explaining complex information in plain language13 books
Preparing for difficult conversations10 books
Adapting messages for other cultures4 books
Building templates for routine correspondence3 books
Giving feedback to managers and colleagues3 books
Writing in a second language2 books
Preparing for cross-cultural meetings1 book
Innovation and Idea Development7 skills
Generating ideas5 books
Building and testing prototypes3 books
Planning innovation projects3 books
Building a personal innovation habit2 books
Evaluating and shortlisting ideas2 books
Reviewing test results to decide next steps2 books
Designing experiments to test ideas1 book
Meetings, Productivity and Administration14 skills
Writing meeting minutes32 books
Preparing meeting agendas10 books
Streamlining routine admin9 books
Preparing for meetings8 books
Tracking team actions and decisions6 books
Capturing meeting notes and transcripts4 books
Facilitating meetings and group sessions4 books
Managing diaries, appointments and travel4 books
Managing inboxes4 books
Planning and prioritising your tasks4 books
Planning your day and week4 books
Building a personal knowledge base3 books
Designing workshops2 books
Organising files and records2 books
Presentations, Speaking and Storytelling10 skills
Preparing answers to likely questions12 books
Preparing pitches10 books
Preparing presentations and briefings10 books
Writing speeches and talking points7 books
Adapting presentations for different audiences5 books
Rehearsing presentations5 books
Turning data and research into presentations5 books
Writing conference speaking proposals2 books
Crafting stories1 book
Designing presentation slides1 book
Problem Solving and Decision Making7 skills
Running thought-partner sessions on decisions and strategy29 books
Stress-testing decisions and plans18 books
Comparing options and trade-offs5 books
Framing problems and writing problem statements4 books
Structuring complex business problems4 books
Keeping and reviewing a decision log3 books
Structuring decisions3 books
Professional Development and Reflective Practice6 skills
Planning and recording continuing professional development38 books
Writing reflective practice accounts17 books
Preparing for professional supervision6 books
Keeping professional knowledge current4 books
Preparing for your appraisal3 books
Building a competency evidence portfolio2 books
Everyone
8 categories · 85 skillsAny adult or student using AI at home, in study or at work: the AI foundations and personal skills that every higher level assumes. This is the AI+ Everyone foundation.
AI Foundations and Personal Adoption10 skills
Tracking AI developments in your field276 books
Planning your own AI adoption228 books
Mapping where AI fits your work222 books
Surveying AI tool categories82 books
Choosing AI tools for a task64 books
Prioritising your first AI use cases57 books
Benchmarking your own AI use42 books
Explaining what AI can and cannot do41 books
Reviewing your own AI adoption progress35 books
Evaluating AI tools against professional requirements30 books
Career Management and Networking14 skills
Assessing how AI will change your role20 books
Defining your professional positioning7 books
Planning your career moves6 books
Preparing for job interviews5 books
Building a professional portfolio4 books
Writing job applications4 books
Writing networking and follow-up messages4 books
Writing professional profiles and bios4 books
Maintaining your professional network3 books
Preparing for networking events and conversations3 books
Planning a job search2 books
Reframing your experience for a career change2 books
Writing thought-leadership content2 books
Evaluating and negotiating job offers1 book
Checking AI Output9 skills
Checking AI output for accuracy198 books
Recognising common AI failure modes in your work45 books
Verifying figures in AI-drafted documents33 books
Matching checking depth to the stakes31 books
Verifying citations and references24 books
Verifying calculations and data analysis14 books
Checking AI output for bias11 books
Reviewing AI drafts before use9 books
Testing AI reasoning and recommendations3 books
Personal and Family Life21 skills
Organising household paperwork and routines3 books
Planning meals3 books
Preparing for difficult family conversations3 books
Building a personal wellbeing plan2 books
Evaluating health and wellbeing technology2 books
Keeping a reflective journal2 books
Planning a household budget2 books
Planning holidays, outings and family events2 books
Planning your household's AI use2 books
Preparing for appointments and calls with providers2 books
Researching and comparing products and services2 books
Summarising letters and documents in plain language2 books
Supporting your child's learning at home2 books
Working through overwhelm and unhelpful thoughts2 books
Writing personal messages to family and friends2 books
Assessing AI tools for your child1 book
Protecting children from AI-related online harms1 book
Recording family history and life stories1 book
Setting family rules for children's AI use1 book
Teaching children to use AI safely and critically1 book
Translating personal messages1 book
Protecting Data and Using AI Responsibly16 skills
Deciding what information can go into an AI tool157 books
Applying your profession's AI safety protocol113 books
Disclosing your AI use48 books
Protecting personal data in AI tools28 books
Protecting confidential and privileged information26 books
Writing a personal AI use policy26 books
Anonymising data before entering it into AI tools20 books
Complying with laws and professional rules on AI use17 books
Vetting and configuring AI tools for data protection16 books
Keeping an audit trail of AI-assisted work13 books
Working within your organisation's AI policy13 books
Checking content for copyright and confidentiality risks before publishing12 books
Assessing the risks of AI use in your practice11 books
Applying professional ethics to AI use9 books
Obtaining consent for recordings, photographs and personal stories6 books
Guarding against AI-enabled scams and deepfakes5 books
Studying and Learning7 skills
Learning unfamiliar topics and concepts9 books
Planning how to learn a new skill7 books
Preparing for exams and assessments5 books
Getting feedback on your own work4 books
Testing your own understanding4 books
Applying academic integrity rules to AI use3 books
Planning and writing assignments2 books
Using Judgement with AI5 skills
Keeping professional sign-off on AI-assisted work59 books
Identifying decisions and tasks that must stay with people48 books
Avoiding over-reliance on AI and loss of skill18 books
Building the human skills AI does not replace10 books
Recognising when to refer to a qualified professional7 books
Writing Prompts3 skills
Writing structured prompts184 books
Building a personal prompt library64 books
Refining prompts and AI answers61 books