Catalogue/Tier 2 · Job Roles/Sales & Commercial

AI+ Hospitality Professionals cover

T2-37 · Tier 2 · Job Roles

AI+ Hospitality Professionals

Deliver Exceptional Experiences with AI

Personal at scale. Without losing the warmth.

Your review queue is full, your housekeeping plan just fell apart, and your ownership report is due Friday. AI+ Hospitality Professionals gives you the practical tools to reclaim the hours lost to drafting, reporting, and chasing — so your team spends more time with guests and less time at a keyboard. The GUEST Protocol governs guest data safely; 28 ready-to-use prompt templates cover every function from pre-arrival emails to BEOs; and the review response workflow will get you to 100% response rate without it consuming your week. Built by practitioners, written for operators.

Tier

Tier 2 · Job Roles

Category

Sales & Commercial

Format

Guide

Updated

Q2 2026

Read full bookSee in 1 bundle

Inside

28 ready-made, market-tested prompts: guest communications, review responses, staff briefings, marketing copy, revenue narratives, operational updates
The GUEST Protocol — framework for Guest data classification, Equal treatment compliance, Service standards, Tone consistency
A review response workflow that scales from 50 reviews a month to 200 — without sounding automated to anyone reading them
A guest journey personalisation discipline that uses AI to remember what the team can't always track
A 30-day plan for general managers, front office managers, guest experience managers, F&B managers, and resort operators

Who this is for

Hotel and resort general managers, front office managers, guest experience managers, and operations managers in accommodation businesses — hotels, boutique properties, serviced apartments, resorts, and tourism operators. Typically managing teams of 5–200, with accountability for guest satisfaction scores, RevPAR, and operational efficiency.

Also for:Event and MICE coordinators within hospitality venues; F&B managers within hotels (distinct from standalone restaurant owners); concierge and guest services supervisors; property managers transitioning into guest-facing operations.

You’ll be able to

Apply AI tools to personalise guest journeys across pre-arrival, in-stay and post-stay touchpoints
Use AI for dynamic pricing inputs, OTA channel management analysis, and revenue narrative
Optimise housekeeping schedules, maintenance workflows, and operational communications using AI
Apply the GUEST Protocol to classify guest data before any AI interaction and ensure compliance with data protection and equal treatment obligations
Design and deploy a hospitality-specific prompt library covering guest communication, review responses, staff briefings, and marketing copy

What’s inside

Diagnostic: How AI-ready is your hospitality operation?
Chapter 1: AI in Hospitality Right Now
Chapter 2: Personalising the Guest Journey
Chapter 3: Reservations, Revenue and Pricing Intelligence
Chapter 4: Front Office and Guest Services
Chapter 5: Housekeeping, Maintenance and Operations
Chapter 6: Food, Beverage and Events
Chapter 7: People, Staffing and Team Communication
Chapter 8: Marketing, Reputation and Direct Booking
Chapter 9: AI Safety, Guest Privacy and the Human Touch
Back matter: Skill Summary · Recommended Next Reads · Glossary · Tool Reference

Built by an AI engineering firm — for hospitality professionals who know warmth doesn't scale through templates.

Appears in 1 bundle

IND-09The Retail & Hospitality AI Pack

Reads well with

Often packaged with this title.