Customer Operations
Contact centres, service desks and client-facing teams
- 01
View book →T2-40 · Job Roles · Sales & CommercialAI+ Customer Service ProfessionalsDelight Customers and Cut Costs with AI
- 02
View book →T2-63 · Job Roles · Business OperationsAI+ Administrative ProfessionalsWork Smarter, Faster and with More Impact
- 03
View book →T2-62 · Job Roles · Business OperationsAI+ Executive AssistantsBe the Most Powerful EA in the Building
- 04
View book →T3-54 · Job Skills · CommunicationAI+ Customer and Client CommunicationManage Relationships, Expectations and Service with AI
- 05
View book →T3-92 · Job Skills · Research & MediaAI+ Complaint Handling & ResolutionResolve Faster, Learn Smarter and Win Back Trust with AI
- 06
View book →T3-98 · Job Skills · Sales & CommercialAI+ Customer Success & RetentionReduce Churn, Accelerate Adoption and Grow Account Revenue with AI
- 07
View book →T3-90 · Job Skills · Sales & CommercialAI+ Client OnboardingBring Every New Client to Value Faster with AI
- 08
View book →T3-101 · Job Skills · CommunicationAI+ Enquiry & FAQ HandlingRespond Faster, Draft Better FAQs and Scale Your Service Quality with AI
- 09
View book →T3-53 · Job Skills · CommunicationAI+ Difficult ConversationsNavigate Conflict, Feedback and Hard Talks with Confidence
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- 12
View book →T3-45 · Job Skills · Sales & CommercialAI+ Account ManagementRetain and Grow Your Clients with AI Insight
- 13
View book →T3-51 · Job Skills · Sales & CommercialAI+ Sales ConversationsSharper Questions, Better Answers, Stronger Closes
- 14
View book →T3-72 · Job Skills · Research & MediaAI+ Customer Research & InsightSurface What Customers Really Think — and Act on It
- 15
View book →T3-52 · Job Skills · CommunicationAI+ Professional CommunicationWrite, Message and Communicate with Clarity and Impact
- 16
View book →T3-67 · Job Skills · Marketing & CreativeAI+ Email and CorrespondenceWrite Every Message with the Right Tone, Speed and Impact
- 17
View book →T3-91 · Job Skills · Business OperationsAI+ Standard Operating ProceduresDraft, Improve and Maintain SOPs That People Actually Follow
- 18
View book →T3-102 · Job Skills · Business OperationsAI+ Workflow & Process ImprovementMap, Redesign and Automate the Processes That Hold You Back
- 19
View book →T3-57 · Job Skills · Business OperationsAI+ Knowledge ManagementBuild Your Second Brain and Never Lose an Insight Again
- 20
View book →T3-96 · Job Skills · Business OperationsAI+ Scheduling & Calendar ManagementReclaim Your Time, Own Your Schedule and Get the Right Things Done
- 21
View book →T3-103 · Job Skills · Business OperationsAI+ Minutes & Action TrackingCapture Every Decision, Drive Every Action and Close the Loop Every Time
- 22
View book →T3-78 · Job Skills · CommunicationAI+ Crisis CommunicationPrepare, Respond and Recover When the Stakes Are Highest
- 23
View book →T3-57W · Workbook · Business OperationsAI+ Knowledge Management WorkbookPractice companion to AI+ Knowledge Management
- 24
View book →T3-74 · Job Skills · CommunicationAI+ Cross-Cultural CommunicationNavigate Cultural Differences and Communicate with Confidence Worldwide
- 25
View book →T3-62 · Job Skills · HR & PeopleAI+ Feedback and PerformanceGive Feedback That Changes Behaviour and Drives Results
Contents are fixed. If this pack is close but not right for a customer, tell us the type of customer and the size of their staff and we will put one together — creation of custom packs is at the sole discretion of the Straits Institute.
